Surprisingly a bit of waiting and repeat chats
Hey, I just wanted to say the support chats were kind of a mixed bag. When I called up with a question about the dialer settings, the first guy helped a lot, but then when I got transferred, I basically had to explain my whole issue again, which was a bit tiring. It felt like a lot of repeated info going around, and I wasn’t expecting that much back-and-forth for something that seemed straightforward. On the flip side, the automated updates arrived pretty smoothly and made the system feel fresher without any annoying interruptions. Invoicing was also clear enough, and the sign-up was easier than I expected, which was a nice surprise. So overall, I got help in the end, just wasn’t as quick as I hoped, and the repetition was unexpected. Guess it’s normal sometimes, but I think a bit more streamlined communication could make it better. Still, I found the training and onboarding helpful to get started so that was good.