Surprising time lag before actual start
I was interested in getting started with WFHI's software and training so I signed up and was eager to begin immediately. However, I was quite surprised by the amount of time it took before I could properly start using the software. The initial sign-up was simple enough, but then came a wait before the onboarding process actually began, which was unexpected. After that, the training modules themselves took longer than I had anticipated to complete. While the software updated automatically over this period, I noticed I wasn’t really able to leverage the new features until much later. I did find the telephonic support helpful when I reached out, but even that took time to connect and resolve smaller issues. The invoicing and payments were managed in a straightforward way, but the overall duration from sign-up to full functional use was longer than I expected considering the process promised efficiency. On the plus side, once I got through onboarding and started using the calling tools and database features, they worked consistently through the week. Still, this initial delay was surprising and made me wonder if the setup or approval processes could be streamlined further to suit busy users better.