Surprising order of steps to sign up
The sales and pre-purchase steps surprised me in how they were arranged. At first, I thought signing up would be simpler and more linear, but there were a few jumps between providing personal details and then going back to verify information later. The invoicing setup came quite early, which felt unexpected because I had not yet explored some software features. Also, training and onboarding were introduced gradually but not always in an order that made sense to me; I had to pause and adjust my expectations to get everything ready. Even though support was available, these surprises meant I spent more time than planned just understanding where to begin. I expected a smoother flow but still found it manageable after some patience.