Surprising mix of slow and quick responses
I found the onboarding into the software fairly smooth initially, with the database features integrating well and the dialer working just as expected. However, when it came to support and telephonic assistance, the responsiveness was a bit of a surprise. Sometimes the team reacted quickly and resolved issues related to updates, but on other occasions, it took longer than anticipated to receive a clear answer on invoicing questions. I was also a bit puzzled that the automatic updates occasionally disrupted the calling tool’s interface briefly, which wasn't ideal. Invoicing was another area with mixed experiences—the setup was fast but clarifications needed extra time to get solved. Despite these points, the overall experience wasn’t negative, just a balance of efficient and slow moments. Given this, I think the company could improve consistency but still offered solid software features and decent support overall.