Surprising lack of clarity in sales guidance
When I initially explored the software and training options, I didn't expect to need much assistance again, but I was quite surprised by how much follow-up help I required. The sales information provided seemed straightforward at first, but upon closer interaction, I realized that some key details were not as transparent as I expected. While the sign-up process was smooth and invoices were promptly shared, I found myself needing to repeatedly contact support to clarify how to proceed with the database management and calling tools. It's clear that some explanations are given, but they do not always answer every practical question that arises once you try to use the software day to day. On the plus side, when I did call support, the staff were generally polite and tried to assist. However, I think my next purchase, if any, would still require me to lean heavily on help, which is not what I hoped for initially. So while aspects of the sales prep were good, I ended up realizing I needed more hand-holding than expected.