Surprising how the onboarding didn’t match my past experiences
Reflecting back on the training and onboarding with WFHI after some time, I found it less streamlined than I had expected based on previous platforms I used. The initial training sessions felt rushed, lacking some depth in explaining how to integrate the calling tools with the database effectively. Compared to other software where onboarding was more hands-on, here I had to figure out a lot myself which made it frustrating at times. However, I must admit that automatic updates kept improving the software quietly in the background, so the platform gradually became more stable. The invoicing and payment process was fairly straightforward, although not as intuitive as I hoped. Telephonic support was available but often generic, and I wish there had been more proactive assistance during my early days. Overall, while the platform has potential, the onboarding didn’t align well with my previous experiences, leaving me somewhat dissatisfied.