Surprising how much help I still need

Surprising how much help I still need

I was surprised by how much guidance I required after signing up with the service. Initially, I thought the sales and pre-purchase information would suffice to handle setup independently. However, the onboarding flow had some unclear parts, and I kept needing help to understand invoicing and payment methods over several calls. The sign-up process itself was straightforward, but follow-ups frequently became necessary with billing questions. Knowing whether I will remember the details or will require similar support next time remains unclear. While the team was polite and willing to assist, more upfront clarity could potentially reduce the need for repeated help sessions in future interactions.