Surprised to see support take longer than expected to get going
When I first signed up, I was expecting the support team to help me get started pretty quickly with the onboarding and setup. However, it took a bit longer than I initially thought to get all the steps explained and to have the telephonic assistance I needed for the dialer and database features. This slower pace was somewhat surprising because usually support is quite prompt. That said, once we got going the communication felt warm and patient, which made the wait bearable. Also, the automatic updates helped keep the software current without extra effort from me. I now feel comfortable navigating the system with the instructions provided, but the initial delay was the opposite of what I anticipated. Overall, it was a mixed experience but ended okay.