Surprised to see how much setup was ongoing, not just before start
I initially thought the training and onboarding would mostly be a one-off process, like a quick setup that I could then just use without much ongoing work. But what truly surprised me was how much continuous effort was actually involved. After the initial software setup and going through the calling tools training, I realized that managing the database and checking automatic updates requires regular attention for optimal use. The telephonic support was useful for some immediate issues, though I can see that reliance on it would need to be balanced with self-sufficiency. The invoice and payment procedures were quite smooth, which helped reduce administrative burdens. In summary, the system isn’t set-and-forget; it demands regular upkeep and an ongoing learning curve, which I hadn’t fully anticipated. That said, with the solid foundation from training, I feel better prepared to keep up with these ongoing tasks and adapt as needed.