Surprised to find some parts well organized and others not
The onboarding training was a mixed experience for me. Initially, I thought it would be difficult to locate the resources I needed, but some of the guides and tutorials were actually quite straightforward to find and follow. They provided clear instructions on how to use the calling tools and set up the database. However, when it came to more advanced features like the automatic updates and managing the dialer preferences, I found the information either lacking or unclear. It meant I had to spend extra time searching through the portal to get what I needed, which was frustrating. On the payment side, the invoicing process was easy to handle and well documented. Telephonic support was available when I called but sometimes slow to respond. Overall, I was surprised that certain training elements were well prepared while others felt overlooked. This inconsistency affected how quickly I could get fully up to speed with the software. No doubt the basics worked fine, but the areas where more detail was missing made the early usage less smooth than expected.