Surprised to find onboarding so confusing and overwhelming
When I first started the training and onboarding process with WFHI software, I honestly expected a clearer, more guided experience based on what was promised. Instead, I found myself needing help repeatedly just to move past the early steps, which was quite frustrating considering the time I had set aside. The modules were often hard to follow, especially when integrating the calling tools with the database feature. Plus, updates seemed to change everything so quickly that I was unsure which instructions still applied. The support was polite but couldn’t always get me immediate answers, so sometimes I remained stuck for days. I had hoped that once I completed the initial setup, using the software would be straightforward, but I’m pretty sure I’ll have to ask for assistance again when I try to use it next time. This was surprising because I had counted on the training to be more complete and less confusing so that I could be independent more quickly. I would really need more step-by-step help in future sessions to feel confident using the system on my own.