Surprised to find helpful support despite slight navigation issues
I was somewhat surprised by how accessible telephonic support was when I struggled to find specific features within the software. Although the onboarding was intended to be smooth, I found certain elements of the database and dialer somewhat difficult to locate immediately. This required me to contact support multiple times, which was fortunate because the assistance proved knowledgeable and patient. The ease of use I expected wasn’t fully matched at first, but the support team more than compensated by guiding me through the steps over the phone. I had hoped that the layout would be more intuitive based on the initial demonstrations and written materials, so the need for repeated calls was an unexpected hiccup. On the invoicing and payment front, the process was clear and functioned well, which reduced some of my concerns. The automatic updates were subtle and didn’t interfere with workflow, which also impressed me. Overall, while I encountered some initial difficulty finding what I needed in the interface, the robust support made a positive difference and helped the situation considerably.