Surprised the software kept needing help despite setup efforts
I was genuinely surprised at how often I ended up needing support despite following all steps carefully during the initial setup and onboarding. I expected the software and access to the dialer and database to be more seamless after the first few configurations, but that wasn’t the case. The automatic updates sometimes seemed to make things worse instead of better, creating new issues that required me to call support repeatedly. Each call was polite and patient, but having to seek help for things I thought would be straightforward was frustrating. I also found some labels in the software confusing which slowed down my workflow and made me second guess if I was using the tools correctly. Honestly, I’m not sure if I would be able to manage this without ongoing support and that’s a bit discouraging. I hoped for more independence after training, but instead it feels like I’ll need regular help just to keep things running. That surprise was the main issue for me because I wanted a smooth experience, but that wasn’t delivered.