Surprised the features weren’t clearer

Surprised the features weren’t clearer

I thought everything about sales and pre-purchase would be explained way more clearly than it was. Some parts about how the software updates would happen and how the dialer integrates with the database took me more time to understand than I expected. The training videos helped, but the explanations sometimes felt scattered or incomplete. On the good side, the sign-up and invoicing steps were simple enough, and the support team was responsive when I had questions. However, I was really surprised not to get a straightforward picture of what the calling tools could do right from the start. Overall, the experience was a mixed bag—some clarity, some confusion, which left me neither impressed nor disappointed totally.