Surprised that the support didn’t fit my working hours at all
I had expected the WFHI support and training to accommodate the odd hours I work, but that turned out to be far from reality. The sign-up and payment process went fine, which was the only part that matched my expectations. However, phone support was almost never available when I needed it, and the priority assistance was also out of sync with my schedule. The training sessions were scheduled mostly during hours when I was already engaged in other tasks or resting, so I missed most of the live opportunities to clarify issues. This caused delays in setting up the dialer and effectively using the database features. Automatic updates rolled in unnoticed, sometimes conflicting with my workflow instead of helping. After some time, I realized I had to rely heavily on self-help material, which was less comprehensive than I hoped. Overall, I was surprised at how little the offered support aligned with my working hours, which made the product feel less viable for me despite its features. I expected better fit from the onboarding process for a remote work setup.