Surprised that the order wasn't fully intuitive
At first, I expected the onboarding steps to be more straightforward. The order surprised me because some initial setup activities seemed to demand information that we hadn't yet entered. While the earlier training sessions covered the basics well, later modules felt a bit disconnected as they jumped ahead to features without fully clarifying previous steps. For example, the call dialer setup came before we had completely organized our database, which made integrating contacts more confusing. On the positive side, automated updates were seamless during the onboarding, reducing manual intervention and downtime, which I appreciated. The telephonic support was helpful when I called for clarifications on this sequence. Overall, I found the training and onboarding flow had good intentions but could benefit from a more logical progression to enhance clarity and user confidence.