Surprised that the onboarding steps felt out of order
You’ve got a strong platform for remote workflows, but I honestly was surprised by the sequence of steps in your onboarding and training. I expected a logical progression that would first cover basics like the calling tools and database features before moving on to more advanced stuff like automatic updates and invoicing. Instead, the order felt a bit jumbled to me—some advanced topics were introduced early, while simpler but essential things came much later. This created confusion about which feature to focus on first and slowed down my ability to get fully comfortable with the software. The training material itself was solid, but delivering it in a more sensible order would have made the whole experience far smoother. Since support is available, I could always clarify things on the phone, but restructuring your training flow would save time and reduce user frustration. Overall, the platform is clearly capable, but I recommend revisiting the onboarding steps to better match a beginner’s natural learning curve and avoid jumping back and forth between topics that don’t connect well at that stage.