Surprised that support wasn’t fully aligned with my work hours
I was expecting the support system to be fully accessible during typical working hours, but I was surprised to find out that their telephonic support sometimes didn't align exactly with my schedule. While the software itself operated without issues and the database and calling tools were available anytime, the times when I did need to call for help sometimes conflicted with unavailable hours. This was a bit of a disappointment because I tend to work flexible hours, and having guaranteed support during those periods would have helped alleviate some stress. On the other hand, when I did manage to connect, the communication was friendly and useful, and the call was relatively short but thorough. The invoicing and payment process was smoother than I expected, with clearly sent invoices and prompt confirmation after payment. Overall, the experience was mixed mainly because of the surprise with support hours, but functionally everything else around the software and training fit my needs fairly well.