Surprised that support was so unresponsive throughout my experience
I must express my disappointment with the support responsiveness during my attempts to use the software and services. Despite multiple calls and emails, I found the help desk to be slow and sometimes non-responsive, which was unexpected given the promises of priority assistance. The lack of timely communication caused delays in using the calling tools and understanding the database features, and overall it made the entire onboarding process frustrating. Additionally, the automatic updates that were supposed to facilitate a smoother experience often introduced new issues without warning. It was particularly surprising that queries related to billing and payment processes took a long time to resolve as well. Given these experiences, I feel the service does not provide the level of support one would hope for in such products, especially when telephonic communication is crucial. Unfortunately, this mismatch between expectations and reality significantly hindered my ability to efficiently utilize the software.