Surprised that support-never worked the way it should
I was really hoping things would get going faster than they actually did. Signing up was straightforward enough, but when I needed help setting up the calling tools and dialer, I felt stuck for quite a long time. I expected quicker responses from support or at least some telephonic assistance, but that was surprisingly slow and sometimes I didn’t get a clear answer. The automatic updates also seemed to cause unexpected glitching that I couldn't fix myself, so I reached out to their help line multiple times but still had to wait days for responses. It was frustrating because I wanted to get trained and start working on organising the database feature right away, but delays kept piling up. The payment process did go smoothly, but it felt like that was the only part that ran well on time. I guess I expected more from a software service promising priority assistance. What surprised me most was how long it took before I finally could use anything reliably, which made me doubt the efficiency of the whole onboarding flow.