surprised that support info isn’t easy to find
I expected that finding help or support resources would be a simple task within the WFHI platform, but that turned out not to be the case. I spent quite a bit of time navigating various sections and menus before locating the telephonic support contacts and priority assistance options. On the upside, once I got through to actual support, the agents were pleasant and offered useful guidance. However, the delay caused by poor visibility of help channels was frustrating. I also tried using their automatic update notes to troubleshoot some questions myself but found those updates could be vague or technical in wording, which didn’t help much. Considering this, I was surprised by how difficult it was initially to find straightforward information for billing, sign-up queries, and training help. If the documentation or support links were easier to locate or better integrated in the software interface, my experience would have been smoother from the start. It’s good that support was ultimately helpful, but the first barrier of finding them caused unnecessary stress.