Surprised that support hours didn’t match my work time
I found the telephonic support hours very limiting. I work during hours that don’t align with the support team’s availability, which was unexpected. When I tried to get help with the software issues during my shifts, there was no one to assist by phone. This caused delays in reaching understanding of the database feature functionality and calling tool issues. These problems made proper onboarding difficult as I was stuck on basic setup without guidance. I had no way to quickly resolve invoice or payment questions due to this limited support window. Automatic updates did not help with the glitches I encountered and in some cases seemed to cause more problems. Overall the software did not fit well into my daily work schedule because of this communication problem. I also found the sign-up and payment process unclear without direct support. Given my experience, it was surprising that the service did not better accommodate different time zones or variable schedules. I hoped for more flexibility from WFHI in terms of support availability to match the hours I am active. As it stands, my experience has been frustrating and not very productive due to these timing issues.