Surprised that support didn’t align with my working hours
I had expected the telephonic support to be flexible enough to handle queries during the hours I actually work. However, I was surprised to find that the support availability was quite restricted and barely coincided with the times I usually operate. This misalignment made it difficult for me to get proper assistance when I needed it most. On many occasions, I tried calling the support line, but either the agents were unavailable or I received delayed responses that did not solve my immediate concern. The software itself had some useful features but without timely support, troubleshooting issues became frustrating. I also noted that the automatic updates would sometimes interfere with my workflow because there was no prior notice or an option to schedule these downtimes. The sign-up and payment processes were straightforward enough but once enrolled, I did not feel the communication channels met the needs of my schedule. I expected more flexibility from a remote work tool’s support system, especially since workflows can be quite unpredictable. Unfortunately, the support hours made it complicated to resolve problems quickly, which was disappointing given the potential usefulness of the software itself. Overall, the mismatch in timing really caught me off guard and impacted my efficiency in using the product.