Surprised that responsiveness was not as good as expected
At first, I thought that the people leading the training and onboarding would be very responsive, especially since the promotional materials emphasized support. Some questions I had were answered quickly, and I appreciated that initial engagement. However, as I progressed, I noticed delays in replies communicated over calls or emails. There were also a couple of times when I had to repeat myself to get the clarifications I needed on the database and dialer features. On the bright side, when the telephonic support picked up, they usually provided clear guidance, and the automatic updates were timely and didn’t disrupt my workflow. The sign-up and payment processes were smooth, and invoicing happened without any glitches. Overall, I found the experience a bit uneven, which surprised me given the initial responsiveness. I was hoping for more consistency so that training and onboarding would feel more seamless.