Surprised that most setup support felt one-off rather than ongoing
When I first started with the software, the support for initial setup was fairly thorough, which I appreciated. The team behind telephonic help was clear and walked me through the first stages patiently. However, as I moved past onboarding, I noticed that the support I relied on was largely a one-time event rather than continuous. For ongoing questions or situations that popped up later during the week, responses were slower and less detailed. This was slightly unexpected, as I assumed support would continue in a more consistent way. On the plus side, automatic updates generally worked without needing direct assistance, which took some pressure off. Still, the fact that the setup phase had solid guidance but ongoing troubleshooting fell short made me reconsider how I planned my usage. It was helpful initially but didn’t maintain pace with my evolving needs over time, which surprised me.