Surprised that I would need help again despite training
I went through the entire training and onboarding as expected, thinking it would prepare me fully for using the software independently. However, I was surprised that I still required additional assistance after completing everything. Some of the tool explanations were not as clear as I initially thought, leading me to reach out to telephonic support multiple times to clarify workflow steps. The wait times on the phone support sometimes felt longer than anticipated which was somewhat inconvenient. Though the onboarding covered many functions, I realized that the nuances of the calling tools and the database management demanded closer guidance for me to get comfortable. Given this, I expect I will need help again if I use the platform in future projects. The sign-up and payment processes were fine and handled smoothly but didn’t offset the added dependency on support. Therefore, it was unexpected that the training wouldn’t make me fully self-sufficient, and the ongoing need for help was somewhat disappointing compared to my original hope.