Surprised that I had to wait so often
I didn’t expect it but there was quite a bit of waiting between calls with the sales team. There were multiple times when I had to repeat the same questions about the software and payment process which got a bit tiring. The sign up took longer than I thought because of that too. I expected a quicker response at each step but instead the process dragged on in a slow way with a lot of calls that went round in circles. I was surprised how much follow up was needed to get simple answers. Buying software usually feels more straightforward but this time it was not like that. The database and dialer features were explained okay but the effort to get all info made me question if that was worth it early on. Despite the delays, I managed to complete sign up and start using the tools though it felt like a long haul. Overall, the repetition and waiting took away from the speed I wanted.