surprised that i had to figure out so much on my own
Honestly, I thought that once I signed up, I’d get a lot more hand-holding. Instead, I found myself googling many things about how to use the database and dialer software. The training was kinda okay but not very detailed about day-to-day usage. Support was there if I called, but they mostly just pointed me towards generic resources or said I’d have to check some parts myself. Also, the invoicing and payment process wasn’t really user-friendly, and scheduling support calls was a hassle by itself. What really surprised me was how much I had to troubleshoot the calling tools alone — like the software had bugs or glitches that I was expected to work around instead of them fixing fast. Overall, I think I expected a bit more guided communication and less self-learning, as it felt like I was left to just figure everything out. It was a bit tiring but I got through it in the end.