Surprised that I had to figure out quite a bit on my own
Using the WFHI software has been mostly reliable, but I was somewhat surprised by how much I had to work things out independently. The training covers the basics well and the onboarding flow sets a good foundation, but beyond that, navigating several features like the dialer configuration and database management required experimentation on my part. On the plus side, telephonic support was accessible and responded helpfully when contacted, although I found myself calling less because many details weren’t clearly documented initially. Automatic updates appeared regularly and installed smoothly, so the system remained current without hassle. Payment and invoicing was straightforward during signup, so that part was not an issue. In all, I would say the balance between support provided versus what I had to figure out alone was a bit uneven, but the overall experience was positive enough to continue using the software.