Surprised that finding basic info was more complex than expected
I was surprised by how tricky it was to find some of the information I needed in the pre-purchase phase. The software’s database and documentation didn’t always clearly highlight key features relevant to setting up the dialer and calling tools. While the sign-up process proceeded without problems, figuring out how the training would fit into my schedule took extra time. I expected the onboarding to be smoother for new users like myself, and it took repeated calls to support to get clear directions. The invoicing and payment flows were straightforward once I finally settled in, and automatic updates worked seamlessly. Overall, the sales and pre-purchase phase did deliver the necessary info, but only after some unexpected delays and searching, which was not what I anticipated.