Surprised that explanations weren’t clearer throughout
I was a bit surprised by how often I found the explanations lacking in clarity during the training and onboarding. At first, I expected a much more step-by-step walkthrough, but often things were glossed over or assumed to be obvious. This made it difficult to understand how the database feature would integrate with my workflow fully. Even the calling tools felt like I had to figure out practical use mostly by trial and error instead of clear guidance. I will say the telephonic support was reasonably responsive and did try to help, but sometimes those calls left me with more questions. The sign-up and payment process was straightforward and at least well explained, so that part was better than the training. Automatic updates happened smoothly in the background, which was good, but did not compensate for the confusing explanations. I’m still considering if continuing with the training will get me better clarity or if it will remain a bit ambiguous. It surprised me how much I had to self-learn despite the initial promises of comprehensive training.