Surprised support was so slow and unhelpful sometimes
Honestly, I expected support to be reliable day to day but was surprised by how slow and inconsistent it was. On more than one occasion, it took ages to get even basic questions answered, and follow-ups felt like talking to a wall. The software itself does some things okay, the dialer works well, and automatic updates didn’t cause many problems. But dealing with support repeatedly was exhausting because they seemed to misunderstand the issues or promise help they never delivered. It wasn’t just the first time; this went on over several weeks and made me question if the service was really worth the effort. The onboarding was confusing yet support wasn’t there to guide me properly after the initial calls. Billing and payment processes were straightforward enough, at least those weren’t a problem. Still, daily communication being patchy and often unhelpful was a big letdown. I don’t expect perfection but some consistency in support seems basic. I guess I wasn’t ready for this level of poor engagement from a paid product.