Surprised support didn’t fix the ongoing problems
I’ve experienced continual issues with the software not updating properly, and I reached out to support hoping for a quick resolution. However, what surprised me was that despite explaining the same problem multiple times, the assistance didn’t seem to provide a lasting fix. Each call ended with suggestions that didn’t work, and going through the onboarding instructions again felt repetitive without solving the core problem. Payment and invoicing were okay and never bothered me, but the fact that the software didn’t consistently work as expected and the support didn’t resolve it left me very frustrated. It feels like I’m stuck with a product that’s not reliable and a support team that can’t handle ongoing issues well despite multiple attempts.