Surprised ki support steps itne ajeeb the
I was quite surprised at how the support communication was handled. At one point, I had to call multiple times because the steps given to resolve an issue seemed illogical and out of order. For example, they advised checking something that clearly wasn’t relevant, which added confusion rather than helped me move forward. While the telephonic support was polite, the instructions lacked clarity and seemed inconsistent between calls. On the positive side, they did eventually clarify one of the basic database features, which worked fine. Apart from that, much of the communication felt disorganized and left me wondering if they had a planned process at all. This was especially frustrating during the crucial onboarding phase when I needed clear guidance. The invoice and payment steps were handled okay, but support definitely took me by surprise for all the wrong reasons.