surprised it was this hard to get help
I really didn’t expect to spend so much time just trying to find basic answers. The documentation was a mess and often didn’t answer the questions I had about the dialer or how the updates work. Support phone lines sometimes picked up quickly, but other times it felt like no one was there to actually help. I appreciate that there was priority assistance advertised, but it took several tries to get any meaningful response. Finding information about billing was another problem, the invoices were not always clear and I wasn’t sure if payments went through properly. One good thing was that when I finally got on a call, the person was polite, but that didn’t make up for the extended wait times. All in all, I was surprised by how difficult it was to even get started properly because the tools seem powerful, but using them felt frustrating from the start.