Surprised I still need help after onboarding
I expected the training and onboarding with this platform to be thorough enough that I wouldn’t have to reach out again soon. Surprisingly, I found myself confused by some features like the use of their calling tools and managing the database more than I thought I would. While the initial walkthrough was decent in explaining basic steps, the depth of some training modules seemed lacking for my needs, which means I will probably need help again in the future. The automatic updates came through regularly, but without clear notes on what changed, which adds to my uncertainty. The software itself felt complicated outside of the training environment, and the support hours didn’t always align well with my availability. The sign-up and invoice process appeared smooth at first, but didn’t compensate for the gaps in onboarding. Overall, the level of unexpected complexity was a bit frustrating, making me doubt whether I’ll feel confident enough next time without assistance. I was hoping for an onboarding that would fully prepare me, but clearly, that didn’t happen here.