Surprised I needed help again, that was disappointing
I thought after going through the training and onboarding, I would be comfortable enough to handle the software alone later. Surprisingly, I found myself needing help again within weeks to get through some parts that weren’t very clear. It was frustrating because I expected the training to cover everything properly the first time. The sign-up and payment processes were fine, but the continued reliance on support shows a gap in the initial training. I don’t plan to go through that hassle again if I have to purchase or renew, so I’m not convinced I would use their services next time without additional assistance. It was not a great surprise, and honestly, it lowered my confidence in how comprehensive their onboarding really is. I believe improvements are necessary for long-term ease of use in this system.