Surprised I had to figure out most things on my own
I was expecting the training and onboarding to guide me through the process more thoroughly. While there was a decent introduction, I found I had to figure out a lot of steps myself, especially when it came to integrating the call tools and using the database effectively. Some training modules covered basics, but I wished they went deeper into workflow nuances. It took some trial and error before I got efficient with the dialer and understood how the automatic updates affected features. On the positive side, the sign-up and payment processes were reasonably well explained, and support was available when I needed to check on invoicing queries. Once I overcame the initial self-learning curve, using the software was smoother, but I would have preferred if the onboarding materials anticipated common gaps better.