surprised i didn’t need more help than i did
What surprised me the most was how little telephonic support I ended up needing. From the start of onboarding, the training guided me through every feature in a way that made the software largely self-explanatory. I managed to get comfortable with the dialer and the database fairly quickly, mostly through following the modules and experimenting a bit on my own. The automatic updates never disrupted my flow which meant I didn’t have to call support all the time. When I did call them, the people on the line were clear and helpful, but for the most part, it felt like I could figure out things on my own without waiting for a response. The sign-up and payment process was straightforward too, no confusing fees or invoices which meant I could focus on learning rather than paperwork. Overall it was more of a self-driven experience than I expected, and that suited me fine because I like to learn as I go rather than rely heavily on support.