Surprised how unreliable daily usage turned out to be
After signing up and getting through the initial onboarding, I thought using the software day to day would be mostly smooth, especially since the training seemed thorough. However, I was surprised by frequent unexpected glitches in the calling tool that disrupted regular workflows. The dialer often lagged or dropped calls more than I'd anticipated, which became frustrating over time. The database feature didn’t always sync properly either, leading to inconsistent data and confusion. I had hoped automatic updates would improve these issues quickly but that didn’t seem to happen in practice. Overall, while the setup and invoicing process was fine, the day-to-day reliability was a big letdown. It was frustrating that something that felt promising initially turned out to be so unreliable during regular use, and that’s what stood out most as the surprising downside.