I must say from the start, the overall support communication left me very frustrated because the exp

I must say from the start, the overall support communication left me very frustrated because the exp

I must say from the start, the overall support communication left me very frustrated because the explanations were not clear at all. I called multiple times hoping they would clarify how to use the dialer and database but each time the answers seemed vague and not focused on the actual problem I had. I felt like I was talking in circles. Additionally, the training and onboarding materials didn’t connect well with the verbal instructions I got from support, which made everything more confusing. What surprised me most was that even basic setup procedures weren’t clarified properly by the staff, which is disappointing for software meant for professional use. Because of this, I ended up wasting a lot of time trying to figure out things that should have been straightforward. The invoicing and payment process was a little better, but overall the poor communication overshadowed any positives. I expected more detailed guidance and consistent answers so I could get started without this level of uncertainty. This experience was far from smooth and I hope the company works on how clearly they explain things in the future.