Surprised how support timing balanced with helpfulness
When I first signed up and started using the calling tools, I found it took longer than I expected to get comfortable and solve my initial problems. The telephonic support was patient and technically knowledgeable, which was definitely a positive surprise after I feared getting stuck. However, the time it took to reach the right help and to clarify some invoice questions was a bit more than I anticipated, especially during onboarding. That said, the database feature integrated well with my workflow, which made the effort worthwhile. Automatic updates happened smoothly so I didn’t have to worry there, which balanced some of the delays in communication. I’d say the support and communication process felt a bit slow but genuinely helpful, which wasn’t what I expected but turned out acceptable in the end.