Surprised how some things were easy to find, but others took me time
At first, I thought finding what I needed during training would be quick and simple but it wasn't always like that. The onboarding steps were explained fairly well, but when I wanted to revisit sections or find specific tutorials, I sometimes struggled to locate them in the software dashboard. The database tool was easy enough to find and use, which was a pleasant surprise. I also noticed that the automatic updates sometimes changed things about the layout which added some confusion. I thought the telephonic support would help clear doubts quickly, but when I called, there was a bit of waiting and sometimes I had to explain my issue again, which was a bit frustrating. On the plus side, the sign-up and payment process was pretty straightforward, and invoicing details came clearly in my account. Overall, while some parts of the software and training were very user-friendly, others took more time to get used to. It wasn't perfect, but I can see improvements happening. I guess I was surprised at how mixed the experience was, with some bits quite easy and others trickier.