Surprised how some info was hard to track down afterwards
Looking back, I was surprised at how difficult it sometimes was to find certain features or help topics in the software, even after using it regularly for several weeks. Although the initial onboarding gave a clear overview, when I needed to revisit specific functions like the dialer settings or database filters, the navigation wasn’t always straightforward. On the plus side, updates to the software happened automatically and without disruption, which was nice over that period. I also found telephonic support to be adequate when I finally managed to reach them, though I often resorted to trial and error before that. The invoicing and payment processes felt clear enough from sign-up, but it’s strange how the actual software menu layout can still catch you off guard after some time using it.