Surprised how setup felt mostly one-time, not ongoing
I expected the training and onboarding to involve ongoing steps over time, but for me, most of the setup felt like a one-off thing. That was somewhat surprising because I thought regular training or guidance would be needed to keep refining workflows or using the calling tools effectively. Though the initial orientation was warm and well-organized, it quickly felt like a lot was left for me to figure out on my own after a few days. I was hoping support would be more proactive during early weeks. Also, the dialer software seemed to require frequent manual tweaks without much follow-up training, which was frustrating as I figured these aspects should be automated or simplified. Despite the intentions behind the onboarding program, the experience felt incomplete, leaving me uncertain if I would get the guidance I needed later on. So, I do appreciate the initial help, but expected more continuous assistance throughout the first weeks.