Surprised how responsive support was for ongoing issues
Initially, I wasn’t sure if I would need to contact support more than once, but after using the software for a couple of weeks, I did have to reach out a few times. Each time, the telephonic support was quite helpful and clear in guiding me through the issues. What surprised me was how patient they were, even when the same question arose repeatedly due to the complexity of the database feature and dialer setup. I was also unsure about the automatic updates and whether they might disrupt my workflow, but the support team explained the update process well, which eased my concerns. The onboarding flow was quite straightforward, although I did need some help setting up the calling tools effectively. The payment and invoicing parts were well-managed, with clear communication at the sign-up stage. Overall, knowing that assistance is readily available makes me confident that I can handle any future hiccups without much hassle, and I expect to use their support again if necessary. It’s good to have that kind of backup when managing a remote workflow tool.