Surprised how much worse it was than previous software
I was really disappointed with the sales and pre-purchase experience because it was far less helpful compared to what I used before. The initial presentation of the software and training seemed promising, but I found the onboarding confusing and the calls through the dialer often dropped or timed out, which never happened previously. The database feature felt limited and cumbersome, while the automatic updates didn't bring noticeable improvements. Also, the billing and payment steps were convoluted and lacked clarity. Customer support didn't clarify these issues effectively over the phone, so I felt stuck. This was quite a bad comparison because I had expected a smooth transition, but instead it felt like going backward with a lot of additional hassle rather than ease or efficiency.