Surprised how much was one-off, not ongoing
I expected the onboarding process to be more gradual, with ongoing support during setup, but I found that most of it was one-off. After signing up, I went through initial training and software configuration, which was quite detailed and felt thorough at first. However, once the system was set up, the support dropped off considerably. I was surprised by how much I had to handle on my own day to day after the initial phase. The telephonic support was okay initially, but it didn’t offer continuous check-ins or proactive help afterwards. Also, while the automatic updates were seamless, I felt that the database feature and calling tools didn’t get consistent troubleshooting or optimization advice after setup. I appreciated that some things, like the invoicing and payment process, were clear and straightforward, which helped at least in billing. But overall, I was expecting a more continuous support model rather than mainly a one-off setup experience. This was disappointing, especially as running remote workflows can get complicated and benefits from ongoing assistance.