Surprised how much was just a one-time setup call
I've gone through various setups for software before, so I was bracing myself for lots of ongoing back-and-forth with WFHI's support team. Honestly, I was quite surprised that most of the assistance was focused on the initial onboarding phase, and after that, the system pretty much ran as expected. They helped clarify the dialing tools and even walked me through customizing the database to fit my workflow during that first couple of sessions. After this setup sprint, the weekly use felt a bit more hands-off, which was a relief to someone who's already explaining the same details a lot. I did have a minor reservation, though, about how some of the automated updates showed up without clear communication beforehand, which briefly threw off my workflow. Still, overall, the support team was quite responsive when I reached out, but it was good that they didn’t need to be involved daily. It made the balance between setup and ongoing help much more manageable than I expected.