Surprised how much support I didn't need
I was initially worried that I would have to constantly call their support for every little issue, especially with the calling tools and database features that seemed pretty complex. But honestly, once I got through the onboarding and training modules, I found that the telephonic support was there, but I hardly needed to use it. The automatic updates worked smoothly without causing disruptions, which surprised me a lot. The software itself is intuitive enough that I could handle a lot on my own. When I did reach out, the assistance was clear and helpful, but I appreciate that most of the time I could just work it out by myself. The invoicing and payment process was straightforward too, so no bumps there. This made the whole experience much more efficient than I thought it would be, and I felt supported without feeling overwhelmed.